FAQ

We love your questions!

Below are answers to many of the most commonly asked questions. If you don’t find the answer to your question, please call or email us!

No way! Our hosted solution is continually being improved, so all upgrades and improvements are available to you automatically.

Absolutely. We’ll help you redirect your domain name to your new site so your customers can continue to find you at the same web address as before.

No–it’s usually easiest to keep using the email service you currently have. But if you do need email service then we recommend getting either a free Gmail address, or a Google  GSuites account to host your domain emails.

No. Our website solution is completely hosted with our secure hosting server. So there is no need for you to maintain additional website hosting.

Great question. For starters, a professional website gives your customers 24/7 access to your forms and reports, rates and policies, alerts, news and conservation tips, and bill payment information. By making all this information available online, you increase customer satisfaction and minimize the support calls you receive. Also, if you’re able to post certain documents online instead of sending them out by mail, then the money you save on postage alone will often pay for your website many times over. Furthermore, offering online bill payments (optional) helps streamline your collections. These are just a few ways.

Simply log into your private Client Dashboard, and find the page or information you wish to edit, type in the change and hit “Update”. If you can fill out a form or use Microsoft Word, then you already have all the skill you need to maintain your own site. Please note: website footers, privacy policies, monthly articles, and terms of use cannot be edited or removed.

All sites come with the same features, but you do have a choice in subscription plans. For instance, you can save more money with our Annual Plan. There’s also a nominal, one-time set up fee for each site. Please see our Pricing page for complete information.

Online Bill Pay feature is usually free to set up, yet there are some nominal credit card merchant/transaction provider fees in order to offer and maintain the service. That said, you have choices about how you wish to subsidize the costs or pass them through to your customers. Our Online Bill Pay partner will help guide you through the options. Please see our Online Bill Payment page for more information.

Our servers reside in state-of-the-art fiber optic network operations centers and have redundant, high-speed connections to the Internet backbone. All your data is secure and all files are backed up on a daily basis. Our platform and customer sites are stored with a premier hosting provider. In the event of a power outage, backup generators and uninterruptible power supplies are in place to ensure seamless service for you and your customers. As a result, we are able to provide a 99.9% uptime guarantee for your website.

Once you sign up, your site will be launched within two business days from the time we receive your profile. Is that fast enough for ya? Please note that Online Bill Pay requires a separate agreement plus an additional 4-8 weeks to get set up.

That’s okay, you won’t believe how simple we’ve made it for you! To get your website, click “Sign Up” at the top and submit the simple form. Then, you’ll submit the brief Utility Profile. The whole process takes about 5 minutes or less. We do the rest!

We love hearing that question 🙂 Frankly, since we worked hard to anticipate your needs and make our platform easy for you to use, so many of our customers actually have little to no need for additional support. That said, we are always here 24/7/365 to help with anything you need. Supporting the rural Water Systems is what we love to do!

Not a problem—We’ll link your new site to your existing bill payment provider at no extra charge.

We provide unlimited customer support. Just call us at 1-888-551-4815 or email us any time. We’re here to help!

As for migrating content from your old site to your new site, you have a couple options: If you wish to do-it-yourself, we will show you exactly how to copy and paste content from your old site, as well as upload all your documents. Moving your own content over is a great way to learn how easy it will be to maintain your new site.

Or if you prefer to be hands-off or just don’t have the time, then we can provide an estimate to handle the content migration for you. It’s typically a nominal charge depending on the amount of content you have, and is a great way to get your site up and running as quickly as possible.

Once you’re ready to go live, our team will help redirect your domain name to your new website at no charge. We will work with your current host or registrar to get your domain to point to your new site without any downtime whatsoever.

We understand that peace of mind is important, so we made that easy, too. If at any time you wish to cancel your account, simply contact us and let us know. We will cancel your account and you won’t be billed ever again.

From your private Client Dashboard, click the “HELP” button to access our online HELP SECTION. Or, you always have the option of contacting us via email or phone and we’re very glad to help.

Certainly. Photos, forms, documents, web links… you can have it all. Step-by-step instructions are located in your Client Dashboard.

No. We’ve made it extremely easily for you to make updates, our online “Help” section is there for you, and we also provide unlimited customer support free of charge.

Yes, they can if you elect to offer Online Bill Payment as a service. Simply contact us or make sure to request Online Bill Payment information as you sign up. Check out our Online Bill Payment page for related information.

While that may be true now, the world is rapidly changing. As high-speed internet service continues to expand into rural areas, more and more of your customers will prefer to go online for utility information and/or to pay their bills. So at the very least, having a public website also allows you to post up-to-date information and can even help your utility to maintain compliance.

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Or call us at 1-888-551-4815

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